How do I know if my order was successfully placed?

After completing your purchase, you should receive an order confirmation at the email address used during checkout.

If you do not receive a confirmation, please check your spam or junk folder before contacting us.

Can I change or cancel my order?

Please email service@denivon.com as soon as possible after placing your order.

We will make reasonable efforts to help, but changes cannot be guaranteed once fulfillment or production has started.

I entered the wrong shipping address. What should I do?

Contact us immediately at service@denivon.com.

If your order has not yet entered fulfillment, we may be able to update the address.

How long does order processing take?

Orders are generally processed within 1–3 business days.

How long does shipping take?

Estimated transit times after dispatch are generally:

United States: approximately 2–7 business days.

Europe: approximately 3–10 business days.

Other international destinations: approximately 5–15 business days.

These are estimates and may vary due to carrier delays, customs, weather, holidays, or other circumstances outside our control.

How much does shipping cost?

Available shipping options and any applicable shipping fees are shown during checkout.

Denivon may occasionally offer free shipping promotions, which may be subject to minimum order amounts or other conditions.

Will I receive tracking information?

Once your order ships, you may receive an email containing tracking information.

Please allow up to 48–72 hours for tracking updates to appear.

Why did my order arrive in multiple packages?

Some products may be fulfilled separately depending on product availability or fulfillment location.

This means items from the same order may occasionally arrive in different packages.

How do I choose the correct size?

Please review the size information shown on the relevant product page before purchasing.

If measurements are provided, comparing them with a similar item you already own is often the best way to select a size.

Will product colors look exactly like the pictures?

We make reasonable efforts to display product colors accurately. However, colors may appear slightly different depending on lighting, photography, screen settings, and manufacturing variation.

Are some products made after I place an order?

Certain products may be produced or prepared after an order is placed. This helps us offer a wider range of designs without holding unnecessary inventory.

What is your return period?

Eligible items may be returned within 30 days of delivery.

Products must generally be unworn, unwashed, unused, and in their original condition.

How do I start a return?

Email service@denivon.com with your order number and reason for return.

Please wait for return instructions before sending the product back.

Do I pay return shipping?

For change-of-mind, incorrect size, or other customer-initiated returns, return shipping is generally the customer's responsibility.

If the product is damaged, defective, or incorrect due to our error, we will review the issue and provide an appropriate solution.

How long do refunds take?

Approved refunds are generally processed by Denivon within 5–7 business days.

Your bank or payment provider may require additional time for the funds to appear in your account.

What if my item arrives damaged or incorrect?

Contact service@denivon.com and provide your order number, a description of the issue, and clear photographs.

What payment methods do you accept?

Available payment methods are displayed during checkout.

Is payment secure?

Payments are processed through third-party payment providers designed to securely handle payment information.

Why was my payment declined?

A payment may be declined because of incorrect billing information, insufficient funds, card restrictions, security checks, or bank authorization requirements.

Please verify your information or contact your payment provider.

Do international orders have customs fees?

Some international orders may be subject to customs duties, VAT, import taxes, or other charges imposed by the destination country.

Unless stated otherwise at checkout, these charges are generally the recipient's responsibility.