Return & Refund Policy

Last updated: August 24, 2026

Thank you for shopping with Denivon. Denivon is operated by DLT EAST COAST INC.

We want you to feel confident when shopping with us. Eligible items may be returned within 30 days of delivery, subject to the conditions described below.

1. 30-Day Return Window

You may request a return within 30 days from the date your order is delivered.

Return requests submitted after the 30-day return period may not be accepted unless otherwise required by applicable law.

2. Return Eligibility

To qualify for a return, the item must generally be:

• Returned within 30 days of delivery;
• Unworn and unwashed;
• Unused and in its original condition;
• Free from stains, odors, makeup, pet hair, or other signs of wear;
• Returned with original tags and packaging where applicable.

We reserve the right to refuse or reduce a refund for merchandise that has been worn, washed, altered, damaged, or otherwise returned in a condition materially different from when it was delivered.

3. How to Request a Return

Before shipping your return, please contact:

Denivon Customer Support
Email: service@denivon.com
Phone: 61-231-6809

Please include:

• Your order number;
• The email address used for the order;
• The product you wish to return;
• The reason for the return;
• Photos if the product is damaged, defective, or incorrect.

4. Return Address

Returns should be sent to the following address:

Please include sufficient information inside the return package to identify your order.

We strongly recommend using a trackable shipping method and keeping your shipping receipt until the return has been successfully processed.

5. Return Shipping Costs

If the return is due to a change of mind, incorrect size selection, incorrect color selection, or another reason not caused by Denivon, return shipping costs are generally the customer's responsibility.

If you received a verified defective, damaged, or incorrect product due to our error, we will provide an appropriate resolution, which may include a replacement, refund, or return shipping assistance.

6. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If an item arrives damaged, defective, or different from what you ordered, please contact service@denivon.com as soon as reasonably possible.

Please provide:

• Your order number;
• A description of the problem;
• Clear photographs of the product;
• Photos of the packaging or shipping label where necessary.

After review, we may offer a replacement, full or partial refund, return shipping assistance, or another reasonable solution.

7. Wrong Size or Fit

Customers are encouraged to review the size information shown on the product page before ordering.

If you selected the wrong size or the product does not fit as expected, you may request a return within the 30-day return period, provided the item otherwise meets our return eligibility conditions.

Return shipping costs for size-related returns are generally the customer's responsibility unless we shipped a size different from the size ordered.

8. Exchanges

To help customers receive a replacement product or size more quickly, we generally recommend returning the eligible original item and placing a new order.

Direct exchanges may not be available for all products.

9. Non-Returnable Items

Unless otherwise required by applicable law, the following items may not qualify for return:

• Worn, washed, or used merchandise;
• Customer-damaged products;
• Altered products;
• Personalized or customized merchandise;
• Final-sale items clearly marked as non-returnable;
• Gift cards;
• Items returned outside the applicable return period.

10. Personalized and Made-to-Order Products

Certain products may be produced after an order is placed or customized specifically for the customer.

Where a product is clearly identified as personalized, customized, or made-to-order, change-of-mind returns may be restricted.

This does not affect your rights if the item is defective, damaged, or materially different from what you ordered.

11. Refund Processing

Once a returned item is received and inspected, we will determine whether the refund is approved.

Approved refunds are generally processed within 5–7 business days.

Refunds are normally issued to the original payment method.

Your bank, card issuer, or payment provider may require additional time for the refunded amount to appear in your account.

12. Original Shipping Charges

Unless otherwise required by law or the return results from a verified error by Denivon, original shipping fees and expedited delivery fees are generally non-refundable.

13. Refused or Unclaimed Packages

Packages refused by the recipient, unclaimed, or returned because of an incorrect or incomplete address may be refunded only after the package has been successfully returned.

Shipping charges, return shipping charges, and carrier fees may be deducted from the refund where permitted by applicable law.

14. Return Packages Lost in Transit

Customers arranging their own return shipping should use a trackable shipping service.

Denivon cannot guarantee receipt of a return package lost by a carrier selected by the customer.

15. Order Cancellation

If you need to cancel or modify an order, please contact service@denivon.com as soon as possible.

Once production, fulfillment, or shipment has begun, cancellation or modification may no longer be possible.

16. Company and Contact Information

Brand: Denivon
Operating Company: DLT EAST COAST INC.
Address: 92-30 91ST AVE 92-30, JAMAICA, NY 11421, United States
Email: service@denivon.com
Phone: 61-231-6809